Notification

MyHeritage Service Has Stopped

The MyHeritage service has stopped. It should restart automatically if you re-open the current project or open another project. If the problem recurs, you may be able to stop it happening by closing Family Historian and restarting it. If that does not fix the problem, you should try closing Family Historian and restarting your PC.

If restarting your PC does not solve the problem, the most likely reason is that Family Historian is having difficulty accessing the MyHeritage cache file. This can happen if another program on your PC is interfering with the cache file and preventing Family Historian from accessing it when it needs to. The most likely candidate for a program that might do this is a program that automatically replicates files to a cloud drive – such as Dropbox or OneDrive. If that is the issue, you may be able to fix the problem by moving your entire project folder to another location on your PC.

If you do not use the MyHeritage service and just want to stop the message from appearing, you can do this by disabling the MyHeritage service on the ‘Internet Data Matches’ tab of Preferences (accessible from the Tools menu).