Product Support

To find out about free services, including product support options, available to Family Historian users (such as user forums, user group website, newsletters and other support options) visit www.family-historian.co.uk/support.

Before seeking product support, however, you should first check the following sources of information for a solution to your problem or query:

The Help

The Help is what you are looking at now. To search the Help you can do the following:

• Browse the Contents pane of the Help (this is normally shown on the left side, but if it is hidden, click on the 'Show' button on the toolbar above to show it).
• Click on the Index tab of the Contents pane, to view an Index for the Help.
• Click on the Search tab of the Contents pane to do a search within the Help

When using Family Historian, if you are viewing a dialog box (form window) that has a Help button, press this button to display help information that is relevant to that dialog box. If there is no Help button pressing the F1 key will often take you to Help that is relevant to the window or dialog that you are looking at. For example, you can get Help for the Focus Window, Records Window, Diagram Window, Media Window, Query Window, Map Window, Reports Window, Book Window, Web Search Window and Property Box, by simply pressing F1 when using the respective window or dialog.

The Readme File

The Readme file was installed on your machine when Family Historian was installed. It contains information relevant to installing and uninstalling the program.

You can access the Readme file from the Family Historian submenu of the Windows' Start menu.

If you still have a problem or query...

Visit Family Historian on the web at www.family-historian.co.uk/support for up-to-date support options.

Also, if you bought Family Historian from a specialist genealogy supplier, they may provide telephone or email support or both.