Notification

Geocoding service has been stopped

Geocoding is the process of determining the longitude and latitude of places. Family Historian will normally automatically geocode places that haven't already been geocoded, when you open the Map Window. However the geocoding service has been stopped temporarily. This may have happened because of service problems or because of excessive use. Family Historian will automatically re-try the geocoding service the next time you run the program, if geocoding is still needed.

Geocoding has been disabled

Geocoding is the process of determining the longitude and latitude of places. Family Historian will normally automatically geocode places that haven't already been geocoded, when you open the Map Window. However automatic geocoding has been disabled. This is because the service was unable to geocode an excessively large number of the places recorded in your project, suggesting that other information (not place names) may have been recorded in place fields.

Before re-enabling automatic geocoding (in Preferences, 'Map Window' tab), please check all Place records and ensure that place fields have been used correctly to store place names. Place names typically contain comma-separated parts, such as 'Orlando, Florida, United States'.

Geocoding service has been terminated

The current geocoding service has been terminated.

FindMyPast Service Has Stopped

The FindMyPast service has stopped. It should restart automatically if you re-open the current project or open another project. If the problem recurs, you may be able to stop it happening by closing Family Historian and restarting it. If that does not fix the problem, you should try closing Family Historian and restarting your PC.

If restarting your PC does not solve the problem, the most likely reason is that Family Historian is having difficulty accessing the FindMyPast cache file. This can happen if another program on your PC is interfering with the cache file and preventing Family Historian from accessing it when it needs to. The most likely candidate for a program that might do this is a program that automatically replicates files to a cloud drive - such as Dropbox or OneDrive. If that is the issue, you may be able to fix the problem by moving your entire project folder to another location on your PC.

If you do not use the FindMyPast service and just want to stop the message from appearing, you can do this by disabling the FindMyPast service on the 'Internet Data Matches' tab of Preferences (accessible from the Tools menu).

MyHeritage Service Has Stopped

The MyHeritage service has stopped. It should restart automatically if you re-open the current project or open another project. If the problem recurs, you may be able to stop it happening by closing Family Historian and restarting it. If that does not fix the problem, you should try closing Family Historian and restarting your PC.

If restarting your PC does not solve the problem, the most likely reason is that Family Historian is having difficulty accessing the MyHeritage cache file. This can happen if another program on your PC is interfering with the cache file and preventing Family Historian from accessing it when it needs to. The most likely candidate for a program that might do this is a program that automatically replicates files to a cloud drive - such as Dropbox or OneDrive. If that is the issue, you may be able to fix the problem by moving your entire project folder to another location on your PC.

If you do not use the MyHeritage service and just want to stop the message from appearing, you can do this by disabling the MyHeritage service on the 'Internet Data Matches' tab of Preferences (accessible from the Tools menu).