Product Support

To find out about free services, including product support options, available to Family Historian users (e.g. email-based support, user forums, user group website, newsletters and other support options) please visit www.family-historian.co.uk/support.

Before seeking product support, however, you should first check the following sources of information for a solution to your problem or query:

The Help

The Help is what you are looking at now. To search the Help you can do the following:

• Browse the Contents pane of the Help (this is normally shown on the left side, but if it is hidden, click on the 'Show' button on the toolbar above to show it).
• Click on the Index button on the Contents pane, to view an Index for the Help.
• Click on the Search button on the Contents pane to do a search within the Help

When using Family Historian, if you are viewing a dialog box that has a Help button, press this button to display help information that is relevant to that dialog box. If there is no Help button pressing the F1 key will often take you to Help that is relevant to the window or dialog that you are looking at. For example, you can get Help for the Focus Window, Records Window, Diagram Window, Media Window, Query Window, Reports Window, Book Window and Property Box, by simply pressing F1 when using the respective window or dialog.

The Readme File

The Readme file was installed on your machine when Family Historian was installed. It contains information about the program, including a trouble-shooting section which you should read if Family Historian does not appear to be working correctly.

You can access the Readme file from the Family Historian menu, accessible from the Start menu.

If you still have a problem or query…

Visit Family Historian on the web at www.family-historian.co.uk/support for up-to-date support options.

Also, if you bought Family Historian from a specialist genealogy supplier, they may provide telephone or email support or both.