If you have lost your password please use Lost Password for a reminder.
All users of Family Historian must have a Family Historian account. You will be prompted to login to your account, or create a new account, the first time you run Family Historian on any computer. If you bought a licence for Family Historian on the Family Historian website, you should already have an account, but if you didn’t, or if you have lost your account details, you will be given the option to create a new one.
Also, the first time you run Family Historian on any computer, you will need an activation code to activate a licence for Family Historian within your account. You only need do this once – indeed you only can do this once. Once an activation code has been used to activate a licence within an account, that activation code cannot be used again. Consequently it is very important that you keep a careful note of your account details. Family Historian will remember your account details on each computer that you install it on. You don’t need to login to your account every time your run the program. But if you need to reinstall Family Historian, on the same computer or on another computer, you will need your account details then. So don’t lose them. We also recommend that you keep a copy of your activation code. If you need to contact Family Historian support, it could be useful.
Every Family Historian licence specifies a maximum number of simultaneous installations. In most cases, this number is 2. That means that you must never install the software on more than the permitted number of devices at the same time. Check your End User Licence Agreement for other conditions relating to this. If, after activating the software on one computer, you then wish to install it on another computer, you must login using the same account that you used when you first activated your licence.
If you have a trial activation code (that is, an activation code for a 30-day trial), you must still login to a Family Historian account before you can use it to start your trial (again, you will be able to create a new account if you don’t already have one). After logging in, you can use your trial activation code to activate the trial within your account. This will allow you to use the software for 30 days . You can buy a full licence to use the software at any point. You don’t have to wait until the end of the trial. When you buy a licence, you will be issued an activation code for the licence (called a licence activation code). Every time you start Family Historian in trial mode, you will always see startup window with a button labelled “Enter Licence Activation Code”. If you have bought a licence, click this button and enter your licence activation code to fully unlock the software.
If you want to install the software on more devices than your licence allows, you can buy another licence. You can activate that licence within the same account that you are already using if you wish. If you do so, this effectively increases the maximum number of devices that you can install the software on, using that account.
If you have any problems installing or activating Family Historian, please contact support (at email@example.com).